Overview
The Homeowner will be sent notifications from ESP throughout a project's lifestyle. The table below highlights the major milestones of a project in which a homeowner can expect to be notified.
Communications
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Homeowner Notifications
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How to Contact ESPView
Overview
We highly recommend that homeowners utilize the knowledge base as their initial reference for any inquiries.
When Should a Homeowner reach out to ESP?
- Their question is not covered within the existing Knowledge Base
- The homeowner has resolved an ESP acceptance hold
- Status updates beyond the normal timelines
- Emergency & regular warranty issues
- The homeowner needs to put their project on hold
How can a homeowner contact ESP?
To initiate a conversation with ESP, a homeowner should call or use the live chat feature, where a Project Manager can assist them.
Chat: Homeowners can visit the website at joinesp.com or utilize the chat feature on the Knowledge Base.
Chat Support Hours: Monday to Friday, 9 AM to 9 PM PST
Saturdays from 11 AM to 2 PM PST
Phone: Alternatively, Homeowners can make use of the phone line by dialing 866-865-4559.
Phone Support Hours: Monday to Friday 9 AM to 6 PM PST