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  • Homeowner Notifications


    The Homeowner will be sent notifications from ESP throughout a project's lifestyle. The table below highlights the major milestones of a project in which a homeowner can expect to be notified.

  • How to Contact ESP

    We highly recommend that homeowners utilize the knowledge base as their initial reference for any inquiries.

    • Their question is not covered within the existing Knowledge Base
    • The homeowner has resolved an ESP acceptance hold
    • Status updates beyond the normal timelines
    • Emergency & regular warranty issues
    • The homeowner needs to put their project on hold

    To initiate a conversation with ESP, a homeowner should call or use the live chat feature, where a Project Manager can assist them.

    Chat: Homeowners can visit the website at or utilize the chat feature on the Knowledge Base. 

    Chat Support Hours: Monday to Friday, 9 AM to 9 PM PST         

                                         Saturdays from 11 AM to 2 PM PST                              

    Phone: Alternatively, Homeowners can make use of the phone line by dialing 866-865-4559. 

    Phone Support Hours: Monday to Friday 9 AM to 6 PM PST