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  • Inbound Communications


    We highly recommend that sales representatives utilize the knowledge base as their initial reference for any inquiries. For questions related to specific projects, we kindly request that you check the relevant section on QuickBase as a resource before reaching out to ESP. 

    When Should a Sales Representative reach out to ESP?

    • Their question is not covered within the existing Knowledge Base or QuickBase
    • Roof-Only Project Intake
    • Site Survey Scheduling
    • Change Order Requests *if the sales rep is unable to on QuickBase
    • Project Hold and Cancellation requests

    How can a Sales Representative contact ESP?

    To initiate a conversation with ESP, a Sales Representative should call or use the live chat feature, where a Project Manager can assist them.

    Chat: Sales reps can visit the website at or utilize the chat feature on QuickBase. 

    Chat Support Hours: Monday to Friday, 9 AM to 9 PM PST         

                                         Saturdays from 11 AM to 2 PM PST                              

    Phone: Alternatively, sales representatives can make use of the phone line by dialing 866-865-4559. Phone Support Hours: Monday to Friday 9 AM to 6 PM PST

  • Outbound Communications


    The Sales Representative and the Homeowner will be sent notifications from ESP throughout a project's lifestyle. The table below highlights the major milestones of a project in which the Sales Representative can expect to be notified upon completion.