Scott S.
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Activity overview
Latest activity by Scott S.-
Scott S. created a post,
Where can we find out what company the agent works for?
The Agent information is at the top of the customer tab in any given account in the CRM.
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Scott S. created a post,
How to tell if the system needs a zigbee upgrade?
A zigbee upgrade is in reference to changing old cell kits that run off of 3G to new ones that run on 4G you would be able to tell if an account needs one if when looking at their Solar Edge monito...
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Scott S. created a post,
For the zigbee upgrade, do we tell h/o to get it through our website or send them the solar edge link?
If an account requires a Zigbee upgrade to their Solar Edge inverter the customer may purchase the upgrade and installation through our website OR they may contact solar edge directly to see if the...
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Scott S. created a post,
How long does it take to activate system after PTO is granted?
Once PTO is granted for the utility company our activations team will then start the activation process of turning on the system and creating/granting monitoring access for the homeowner. This proc...
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Scott S. created a post,
What is the process after we get pto?
Once we have permission to operate from the utility company the next step is to have the activations team turn the system on and grant the homeowner monitoring access to their monitoring portal.
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Scott S. created a post,
How does a homeowner reach out to roofing?
If a homeowner is asking how to be in contact with roofing about information or their job, Please refer them to Roofing@joinesp.com and they will address all of their issues. Roofing@joinesp.com
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Scott S. created a post,
What is a cell kit?
A cell kit is a devise that when installed allows the inverter at any solar site to communicate with the monitoring application associated with it. A cellular Kit.
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Scott S. created a post,
What does commissioning a system mean?
Commissioning a system: Is in reference to when a technician takes all of the serial numbers from the optimizers on a site and links those to their monitoring application so that the homeowner ma...
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Scott S. created a post,
What is consumption?
Consumption : Is the amount of energy used at the home in total with solar and energy from their utility combined.
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Scott S. created a post,
What Is a Lien?
A lien is a claim or legal right against assets that are typically used as collateral to satisfy a debt. A creditor or a legal judgment could establish a lien. A lien serves to guarantee an underly...