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Overview
Having a seamless warranty process plays a crucial role in providing peace of mind to customers when they have system or installation concerns. At ESP we understand the significance of these requests and the importance of addressing them promptly and effectively.
ESP provides a 25-year limited warranty on workmanship and a 10-year limited roof work warranty. Please refer to the signed Customer Agreement for detailed Warranty information.
Submitting a Warranty Request
When a problem arises with a system, the homeowners must submit their warranty requests to ESP directly using the Warranty Request Form. This process ensures that we have accurate and complete information coming directly from the source. However, we understand that some homeowners may require assistance in filling out the form. In such cases, we encourage the sales representative to offer their support in completing and submitting the form, but the submitted form must come from the homeowner.
Once the Warranty Request Form is submitted, the homeowner will get a call back from a Warranty Specialist within 48 hours. Given the diverse range of potential issues that may arise, certain warranty matters can be addressed immediately, while others may take longer due to factors outside of ESP's control. Please note that ESP is committed to providing the swiftest resolution to any problem.
Throughout the process, homeowners will be informed and updated about any developments or changes related to their warranty issues.
If the Warranty Issue is an emergency, please call ESP at (866) 865-4559 and a Project Manager will assist you.